1. Tickets sold are valid before the boarding date and are non-refundable.
2. The ticket will become invalid if the visitor boards the Melaka River Cruise after the designated boarding date. Therefore, visitors are required to contact the Melaka River and Coastal Development Corporation (PPSPM) before the boarding date if they wish to change the date.
3. Operations will be closed in the event of weather changes such as (rain, lightning, thunderstorm, high water levels, strong river currents, and other conditions that may cause the operation to be halted) until it is safe to continue.
4. Visitors who purchased tickets online must change their cruise date at the Melaka River Cruise ticket counter if the cruise cannot operate until the premises close.
5. Operating hours are from 9:00 AM to 11:00 PM.
6. Management reserves the right to amend entry times without prior notice.
7. Participation of visitors in any activities organized by Melaka River Cruise is at their own risk.
8. Ticket prices include insurance coverage.